1
Introduction
Welcome to Ridgeline Exteriors. These Terms and Conditions govern your use of our services, including window replacement, roofing, siding, and other exterior home improvement services.
By engaging with our services, you agree to comply with and be bound by these terms. Please read them carefully before proceeding with any project.
2
Services Provided
Ridgeline Exteriors offers professional window replacement and exterior home improvement services throughout the greater Atlanta, GA area.
All services are subject to availability and may be adjusted based on project scope, location, and material availability. We reserve the right to decline any project that falls outside our service area or capabilities.
3
Estimates & Payments
- Free estimates may be provided upon request. Estimates are non-binding and subject to change based on final project details and site conditions.
- A deposit may be required before the commencement of work. Final payment is due upon completion of the project unless otherwise agreed in writing.
- Any changes to the project scope must be documented in writing and may affect the final pricing and timeline.
4
Scheduling & Completion
Project timelines provided at the time of estimate are estimates only and may be affected by factors outside our control.
- Weather conditions, supply chain disruptions, or unforeseen on-site circumstances may cause delays.
- Customers will be notified promptly of any significant delays and provided with updated timelines as soon as reasonably possible.
5
Warranties & Liability
- Ridgeline Exteriors provides a workmanship warranty on all installations. Manufacturer warranties on windows and materials apply where available.
- We are not responsible for damages caused by pre-existing structural issues, improper maintenance by the customer, or third-party interference after installation.
- Our liability is limited to the total amount paid for the specific service rendered under the relevant project agreement.
6
Customer Responsibilities
- Customers must ensure clear and safe access to the installation area prior to the scheduled start date.
- All fragile, valuable, or obstructive items near the work area should be removed or secured before work begins.
- Any necessary permits or homeowner association (HOA) approvals are the sole responsibility of the customer unless otherwise explicitly arranged with Ridgeline Exteriors in writing.
7
Cancellations & Refunds
- Cancellations must be made in writing within a reasonable timeframe prior to the scheduled start date.
- Deposits may be non-refundable depending on the stage of the project and any expenses already incurred by Ridgeline Exteriors.
- Refund requests will be reviewed and considered on a case-by-case basis, taking into account materials ordered, labor scheduled, and other project-related costs.
8
Dispute Resolution
We are committed to resolving any concerns promptly and professionally. In the event of a dispute:
- Both parties agree to first attempt to resolve the matter amicably through direct communication.
- If a resolution cannot be reached, disputes may be settled through mediation or binding arbitration in accordance with applicable state laws.
9
Changes to Terms
Ridgeline Exteriors reserves the right to update or modify these Terms and Conditions at any time without prior notice.
The most current version of these Terms and Conditions will always be available on our website at flowbygio.com/ridgeline-terms. Continued use of our services following any changes constitutes your acceptance of the revised terms.